Frequently Asked Questions

I have special requirements not covered here.

Every business is different and works with data differently. Please contact us to discuss your needs.

Is there any contract to use your service?

There isn't. No contracts nor commitments. You can cancel at any time. You can return at any time. We are flexible to your needs.

How fast will you finish the task?

Each request is different and it's hard to guarantee the exact time. As a general rule we try to finish a request in couple of business days. If a task is more complex, we may split it in a multiple deliveries until it is complete.

How do I request data tasks?

You are given access to a private deck (Kanban board) where you can submit your requests. There are three columns in the deck:

  1. To do: Our analyst or engineer will pick up a task at the top. There is no limit on how many tasks can be in this column.
  2. In progress: Our analyst or engineer is working on a task.
  3. Done: Task is ready for your approval.

Do I need to know whether a task is for an analysts or an engineer?

You don't have to. The task is always picked up by the right person.

How do I send data?

You are given access to a private shared folder where you can upload source data. It is also a place where analysts and engineers upload the data. Alternatively, we can use file-sharing solution of your choice.

What if I can't send data?

That's fine too. You can send us anonymized (or synthetic/test data) so we have something to develop with. We develop the code, test the algorithm on test data and send you the code. You process data safely in your environment.

Do you need access to the production database?

No, we don't. You can give us access to the test database. We can develop the solution using the test data.

How do I best provide a task description?

Directly through the description of the kanban card. Alternatively, you can talk to a project manager.

How do I request the revisions?

Easily. Move a task from Done to In progress column. Don't forget to write feedback. Our engineer will revise a task.

Who owns the result of your work?

Everything our analysts and engineers create will be your property.

Can you sign an NDA?

Yes, of course.

Just Python, SQL and nothing else?

Python and SQL are the most popular tools for data analytics and data engineering. Our team has experience with these technologies.

Do you use any specific Python libraries?

Yes, we do. We use the most popular and most common ones that are fit for the job. For example: Pandas, Matplotlib, NumPy, and many others that are used among data professionals.

Are there any requests you don't support?

Currently, we support only tasks that can be done with Python or SQL or both. If you have any concerns if a particular request will be supported, please contact us.

What currencies do you accept?

We accept USD and EUR.

What is your refund policy?

Due to the nature of our service and the monetary value of data engineering services, we do not offer any form of a money-back guarantee. However, if you're unsatisfied with our service, please contact us and we'll do what we can to make things right.